Return and refund policy
Most things bought here can be returned. Below: how long you have, what condition the item must come back in, who covers the return cost, and the refund timeline.
How long you have
The window is 10 days from the day the parcel is delivered. Get your message to us inside it; the item itself can travel back afterwards.
Return delivery costs
It depends on why the item is coming back. A change of mind means the return delivery is arranged and paid for by you. If the item was damaged, faulty, wrong or incomplete and we confirm that, Calaris Archive covers or reimburses the return delivery cost – you should not be out of pocket for our mistake.
If the parcel arrives damaged
Report it at [email protected] within 48 hours of delivery. Send photographs of the outer parcel and the contents; an unboxing video is strongly recommended. We look at the evidence and arrange a replacement or refund where it applies. We will not turn a claim down purely for lack of a video.
Refund timing
After the returned item reaches us and clears the condition check, we issue the refund within 7 business days. Prepaid orders refund to the original method; COD orders refund to bank or UPI details you supply. No restocking fee applies.
If you were charged twice
Paid twice for the same order? Once we confirm the duplicate transaction, the extra payment comes back within 5 business days. It is handled independently of any return.
Items outside this policy
- Items made or personalised to your specification.
- Items sold as clearance and marked non-returnable on the product page.
- Items returned without original packaging, where that packaging forms part of the product.
What condition an item has to be in
Three conditions: the item is unused; the original packaging and all parts come back with it; and the order invoice is in the box. The exception is a faulty item – if it arrived faulty, none of the above stands in the way of a return.
On exchanges
On exchanges: we do not offer a direct exchange. The practical route is to return the item you have and place a fresh order for the replacement, so the second order ships without waiting for the first to come back.
Returning paper and sticker sets
Sticker sheets and paper packs must come back with the wrapper unopened. Once a sticker sheet has been peeled or a paper pack broken into, we cannot resell it, so those cannot be returned as change of mind. A pack that arrives creased, damp or short of the stated count is a different matter – tell us within 48 hours and we will replace it.
Warranty
Calaris Archive does not provide an additional warranty through this store. Where a warranty is stated on a product page, that warranty applies according to its own terms.
Where returns go
Returns go to the business and order fulfilment address: 166, 166/11, 11, Ranipura Main Rd, Siyaganj, Indore, Madhya Pradesh 452007, India. Please write to [email protected] before sending anything back so the return is logged against your Order ID.