Track your order

Two fields, both from your confirmation email: the Order ID and the order email. That is enough to pull up the current status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

The Order ID comes from us at the point of order. The tracking number comes from the courier at the point of dispatch. Use the first with us, the second with them.

When tracking updates

Handling takes 1-2 business days before dispatch, so tracking will not show courier movement immediately. After that, expect 4-7 business days to metro cities and 7-11 business days to the rest of India. These are estimates, not guaranteed dates.

Flat parcels

Paper and sticker orders ship as flat board-backed envelopes, which some couriers scan less often than boxed parcels. A gap in tracking on a flat parcel is common and not usually a problem.

If tracking has not moved

A day of silence on tracking is usually just a missed scan, and weekends and public holidays stretch that. More than two business days with nothing new, though, is worth flagging – send your Order ID to [email protected] and we will chase the courier.

Questions: [email protected] · +91 9893564852 · Customer service hours: Monday–Saturday, 10:30 AM – 8:30 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Tracking shows delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours first, since couriers sometimes leave a parcel next door. If it is still missing, write to [email protected] with the Order ID within 48 hours of the delivery scan.