Shipping policy
This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.
Everything ships out of Indore. The daily cut-off is 3:00 PM IST – orders in before it are usually picked and packed that same business day, orders after it go into the next day’s run. Business days exclude Sundays and public holidays.
When your order arrives
Two things add up to your delivery time – the days we need to pack, and the days the courier needs to travel. They are listed separately so the arithmetic is visible.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
They are estimates, not guaranteed delivery dates – a courier delay or a local disruption changes the arithmetic.
Charges
Delivery is free on orders of ₹999 or more. Below that, a flat ₹49 applies to the whole order regardless of how many items are in it. Whichever applies to you is displayed before you complete checkout.
Paying at the door
Cash on Delivery is available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Some remote PIN codes are not serviceable for COD; checkout will tell you if in force to your address.
Following your parcel
When the parcel is collected from Indore you get an email with the courier’s tracking reference. Your Order ID is a different number, issued by us. Check status any time on Track your order.
Delivery area
We deliver anywhere in India. We do not offer international shipping.
Packing paper goods
Sheet stock, sticker sheets and journalling papers ship flat in a board-backed envelope so they arrive without a fold across them. Larger paper packs go in a box rather than a mailer, because a bent corner on a sheet of scrapbook paper makes it unusable for the project it was bought for.
Damaged or incorrect parcels
Damaged, wrong or incomplete on arrival? Email [email protected] within 48 hours with photos of the outer parcel and the contents. If you filmed the unboxing, send that too – it is strongly recommended and settles most claims immediately. Full process on the Return and refund policy.
Questions about a delivery: [email protected] or +91 9893564852. Customer service hours: Monday–Saturday, 10:30 AM – 8:30 PM IST