Cancellation policy

Before dispatch, cancellation is free and unconditional. No fee is charged for cancelling and nothing is held back as restocking.

Timing

Orders placed before 3:00 PM IST on a business day are usually processed the same day, so a cancellation is most likely to catch the order if it reaches us before that cut-off. Once a parcel has left Indore it can no longer be cancelled – it becomes a return, and the Return and refund policy applies instead.

Refund after cancellation

Where an order was paid in advance, the refund is processed within 5-7 business days to the original payment method. How quickly it then appears in your account is set by your bank or UPI app.

A Cash on Delivery order cancelled before dispatch has nothing to refund – no payment has been taken.

Cancellation by Calaris Archive

Cancellation can also come from our end – unavailable stock, an unservicable address, a mispriced listing. If that happens we write to you and refund the full amount within 5-7 business days.

How to cancel

Email [email protected] with your Order ID and the email address used on the order, or call +91 9893564852 during customer service hours. Customer service hours: Monday–Saturday, 10:30 AM – 8:30 PM IST

Small parcels

Flat paper orders are packed quickly, often within the hour, so a cancellation on one of these has the shortest window of anything we sell.

Repeated refusal of COD parcels

Repeated refusal of COD parcels can lead to prepayment being required on subsequent orders, after we have told you.

Changing an order instead of cancelling

If you want a different size or colour rather than nothing at all, say so – before dispatch we can often amend the order rather than cancel and re-place it, which is faster.

Part cancellation

A single item can be removed from a multi-item order before dispatch. The refund covers that item, and the delivery charge is recalculated against the remaining order value.